Responsible Gaming
Gaming Should Be Entertainment
At Madera Kafe, we believe that online pokies and casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, please seek help immediately.
Always gamble within your means and only with money you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state) to access and use our services. We are committed to preventing underage gambling and strictly enforce age verification checks.
If you are under the legal age, please do not attempt to access our platform.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in yourself or someone you know?
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount spent
- Spending more time and money on gambling than intended
- Neglecting family, work, or personal responsibilities
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or using credit to fund gambling
- Unsuccessful attempts to cut down or stop gambling
- Using gambling to escape problems, stress, or negative emotions
- Loss of interest in hobbies and activities you once enjoyed
- Relationship problems caused by gambling behaviour
If you've ticked any of these boxes, help is available and seeking support is a sign of strength.
Self-Help Tools & Limits
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a daily, weekly, or monthly period
- Loss Limits: Restrict the amount you're willing to lose during a gaming session
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account and our platform
- Session Time Limits: Set a maximum duration for each gaming session
Contact our customer support team to activate any of these responsible gaming tools.
Support Organisations & Help Resources
If you or someone you know is struggling with problem gambling, please reach out to one of these professional support services:
Australia
- Gambling Help Online – Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (Free call, 24/7)
United Kingdom
- GamCare – Free support and counselling
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Information and resources
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and resources
Website: www.ncpgambling.org
National Helpline: 1-800-522-4700 (Free, confidential, 24/7)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal health education authority
Hotline: 0800 1 372 374
Seek Help Today
If you or someone you care about is experiencing problem gambling, please reach out for help. There is no shame in asking for support – problem gambling is a treatable condition, and recovery is possible.
Do not hesitate to contact one of the organisations listed above. They offer free, confidential, and non-judgmental support to anyone struggling with gambling.
Your wellbeing is important to us. We are committed to promoting responsible gaming and supporting our community.